Privacy Policy

SupaVoices ("we", "us", "our") provides an India-first AI voice receptionist and related CRM workspace for local businesses. For privacy questions, contact info@supavoices.com.

This policy covers personal and business data processed when you visit supavoices.com, pay for a plan, complete onboarding, use the dashboard/CRM, talk to our support team, or when callers interact with a SupaVoices voice agent configured for your business.

Depending on how you use SupaVoices, we may process:

• Account & billing data: name, business name, email, phone, plan, payment references (processed via Razorpay), and invoices.
• Onboarding & configuration: website URLs, services, FAQs, hours, scripts, calendar preferences, and similar business context used to configure your agent.
• Call & CRM data: call metadata, transcripts/summaries, recordings where enabled, lead details callers share, bookings, notes, and pipeline activity in your workspace.
• Product usage: login activity, feature usage, and diagnostic logs needed to operate and secure the service.
• Website data: basic technical logs (IP, device/browser info) and cookies required for security and session function.

We use data to:

• Provide, configure, and improve your AI front desk and CRM
• Process payments, send transactional emails, and deliver support
• Secure accounts, prevent abuse, and meet legal obligations
• Communicate service updates related to your workspace

We do not sell your leads. Call and CRM content in your workspace is processed to deliver the service for your business, not to train public DIY models on your customer data.

When callers speak with your SupaVoices agent, you are typically the business that determines why that conversation happens. You are responsible for providing any notices, consents, or disclosures required for your industry and use case (including recordings when enabled, and telemarketing rules when phone/outbound channels launch — currently website widget only). We act as your technology provider to process that call data on your behalf.

We share data only as needed to run the product, including with:

• Payment processors (for example, Razorpay)
• Email delivery providers (for transactional messages)
• Hosting, telephony, speech, and AI infrastructure vendors under contract
• Professional advisors or authorities when legally required

We do not share customer workspace content with unrelated third parties for their independent marketing.

We apply access controls, encryption in transit, and workspace isolation practices appropriate to a multi-tenant SaaS product. Retention depends on your plan, settings (where available), and operational needs. You may request deletion or export help through support, subject to legal retention requirements and account verification.

Account owners can update profile details, request support for data access or deletion, and manage certain privacy preferences in the product where available (for example retention or consent withdrawal tools). Email info@supavoices.com for privacy requests.

SupaVoices is built for businesses. We do not knowingly offer the service for children to create accounts.

We may update this policy as the product evolves. Material changes will be reflected on this page with a revised "Last updated" date. Continued use after an update means you acknowledge the revised policy.

Privacy requests: info@supavoices.com