Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of SupaVoices websites, AI voice receptionist services, CRM workspace, onboarding, and related products (the "Service"). By paying for a plan, creating an account, or using the Service, you agree to these Terms. If you use SupaVoices for a business, you confirm you are authorised to bind that business.

SupaVoices provides a managed AI voice front desk and CRM tools to help businesses answer, qualify, book, follow up, and log conversations. Features available to you depend on your plan and what we have configured for your workspace. Some channels (including phone carrier / PSTN) may be listed as rolling out and are not guaranteed until enabled for your account.

Plans are typically minute-metered subscriptions. Included minutes, pricing, and overage rules are shown at checkout or in your billing settings. Promotional offers such as free setup for the first 50 customers apply only while that offer remains available and only to qualifying new customers. Setup timelines (often a few days) are estimates and depend on timely onboarding information from you.

Fees are generally non-refundable once work has started or the billing period has begun, except where required by law or expressly stated by us in writing.

You agree to:

• Provide accurate business, contact, and billing information
• Keep login credentials secure and restrict access to authorised staff
• Use the Service lawfully, including telecom, consumer protection, consent, and recording rules that apply to your calls
• Ensure scripts, FAQs, pricing claims, and offers spoken by the agent are accurate and authorised by you
• Not misuse the Service for spam, fraud, harassment, illegal activity, or attempts to probe or disrupt our systems

SupaVoices is a managed product. We configure and operate the voice agent for you. You receive dashboard access to review calls, leads, bookings, and related CRM activity. You may request changes through support or in-product change requests. We may decline configurations that are unsafe, unlawful, or technically impractical.

Voice AI can misunderstand speech, interrupt, or give incomplete answers. You should monitor important workflows and keep human escalation paths for complex or sensitive matters. We do not guarantee specific conversion rates, booking volumes, or that every call will be answered perfectly. The Service is provided to support your operations, not as a substitute for professional advice in regulated domains.

SupaVoices branding, software, prompts frameworks, and platform materials remain ours or our licensors'. You keep ownership of your business content and customer data. You grant us a licence to use that content solely to provide and improve the Service for your workspace.

Each party agrees to protect the other's non-public business information obtained through the relationship and use it only as needed to perform under these Terms, except where disclosure is legally required.

We may suspend or terminate access for unpaid invoices, abuse, legal risk, or material breach. You may stop using the Service and cancel according to your plan and billing terms. Upon termination, access to the workspace ends subject to any data export help we reasonably provide.

Except as required by law, the Service is provided on an "as available" basis without warranties of uninterrupted operation, error-free AI behaviour, or fitness for a particular business outcome.

To the maximum extent permitted by law, SupaVoices is not liable for indirect, incidental, special, consequential, or lost-profit damages. Our aggregate liability arising from the Service in any twelve-month period is limited to the fees you paid us for the Service in that period.

You will indemnify SupaVoices against claims arising from your content, your callers' interactions configured under your instructions, your unlawful use of the Service, or your breach of these Terms.

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, subject to any mandatory consumer protections that apply.

We may update these Terms by posting a revised version on this page. Material changes apply prospectively. Continued use after the update constitutes acceptance.

Questions about these Terms: info@supavoices.com